I have been actively using the İş Bankası Maximiles Black card for an extended period, with an average monthly spending of ₺125,000. Despite this level of expenditure, I have not been able to benefit from the privileges supposedly offered by the card, nor have I seen any clear advantages in its usage. This situation highlights that the card’s services fall short of my expectations relative to my spending. To date, I have only received one discount on restaurant, hotel, or travel expenses, with no additional benefits provided. Additionally, an annual card fee of approximately ₺2,000 has been charged, which I find unfair considering the services and privileges available. The rejection of my refund request for this fee suggests a lack of commitment to customer satisfaction. Based on the 2011/4736 basis and 2011/11579 decision of the 13th Civil Chamber of the Supreme Court of Turkey, there is a legal precedent for refunding credit card fees. I therefore request a refund of this fee and kindly ask for a prompt response to ensure my rights are protected.
For approximately 21 years, I have been an İş Bankası Maximiles credit card customer and I have regularly used my card mainly for supermarket shopping, online purchases and HGS payments. My annual spending volume with this card is around ₺1,000,000. On 20 November 2025, I saw that an annual card fee...
A charge of ₺1,758.00 for the annual membership fee and ₺87.90 for BSMV has been applied to my Türkiye İş Bankası Maximiles Black card ending in 3420. I request the immediate cancellation and refund of this total amount of ₺1,845.90. According to the relevant legal provisions stated below, I demand ...
İş Bankası charged a total of 553.88 ₺ as a card fee on my March 2025 statement, dated 10.03.2025, under the names Credit Card Annual Fee (527.5 ₺) and Credit Card Annual Fee BSMV (26.38 ₺), without my knowledge or approval. I have held my Maximum Credit Card for 14 years, yet despite my repeated re...
On September 15, 2025, a membership fee of ₺565.63 was charged to my İş Bankası Maximum credit card ending in 3357, which I noticed on September 25, 2025, and I have been waiting two days for a solution; although I contacted customer service, I was told the fee could not be canceled and would only b...
On January 10, 2024, an annual membership fee totaling ₺553.88 was charged to my İş Bankası Maximum card ending in 1323, consisting of ₺527.50 and ₺26.38. I request the unconditional cancellation and refund of this fee, based on the following legal provisions: The Consumer Protection Law (Law No. 65...
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