IQ Academy hasn’t responded to my submitted work for weeks, how can I get help finishing my course?

If IQ Academy hasn’t responded to your submitted work for weeks and you need help finishing your course;

Contact IQ Academy support with a clear escalation;

• State that your submitted work has been pending for weeks with no feedback or results
• Provide your full name, registered email, student/account ID, course name, and enrollment date
• List the assignments submitted, submission dates, and the lack of response

Ask them to;

• Confirm whether your submissions were received and are under review
• Explain why feedback/results are delayed beyond normal timelines
• Provide a clear and written timeframe for grading and feedback
• Assign a tutor or academic reviewer immediately so you can continue the course

If they respond with vague excuses like “academic review,” “high volume,” or “internal delays”;

• Ask for the specific policy or SLA that defines grading timelines
• Request written confirmation that your course progress will not be penalized due to their delay

If there is still no response or progress;

• Save all submission confirmations, emails, screenshots, and platform logs and file a complaint on Xolvie to report unresponsive academic support and seek help completing your course