Brand Overview: Intelius
Intelius is an American online data and public records service founded in 2003. The platform is owned and operated by PeopleConnect, Inc. and provides users with access to public records, background reports, and personal contact details gathered from public and proprietary databases.
Contact Info
Customer Support Phone Number: (877) 564-3253
Customer Support Email: [email protected]
Industry and Operations
Intelius operates within the public records aggregation and background check industry. The company compiles billions of public documents from federal, state, and local repositories to create consolidated reports on individuals. While marketed around individual search inquiries, its business model largely centers on recurring monthly subscriptions that provide recurring access to search tools.
- People Search: Locating individuals using full names, previous addresses, and approximate age.
- Reverse Phone Lookup: Identifying the registered owner, carrier, and location details tied to unknown telephone numbers.
- Reverse Address Lookup: Uncovering past and current residents, neighborhood details, and property ownership history.
- Criminal and Public Records: Compiling background checks that may show court records, arrest details, marriage records, and possible relatives.
User Sentiment
Overall user sentiment for Intelius is heavily critical across consumer protection and review portals, with the overwhelming majority of complaints stemming from deceptive billing practices and challenging cancellation processes.
- Unexpected Recurring Charges: Customers frequently complain that purchasing a one-time search or low-cost trial enrolled them in an expensive recurring monthly subscription without clear disclosure.
- Complicated Cancellation Process: Many users describe the online membership cancellation process as confusing or non-functional, frequently requiring them to call support or cancel through their banks.
- Outdated or Inaccurate Records: Reviewers note that paid reports often contain obsolete contact details, wrong addresses, or inaccurate criminal and family associations.
- Refund Disputes: Disgruntled consumers report that customer service representatives routinely refuse to issue refunds for unwanted renewal charges.
- Deceptive Search Funnel: Users report frustration with lengthy processing screens that simulate an exhaustive investigation before revealing paywalls and subscription terms at the very end.
Share Your Experience
If you’ve experienced issues with Intelius, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.