Instamatch Withdrawal Issue

I am writing regarding the Instamatch “Ice Fishing” game, where my withdrawal of ₹20,000 dated 26/09/2026 has still not been credited to my bank account, even though it is showing as “successful” in the game wallet and also as a successful transfer in the payment receipt. Since the day I made the withdrawal on 26/09/2026, I have been continuously following up with your support team through your in‑app channels and have done all the necessary steps requested from my side. Each time, I am only asked to wait for 24 hours, then 3–4 days, then 7–14 working days, and I keep receiving the same repeated, AI‑generated replies without any real resolution or clear explanation. Bank working days are already long over, and it has now been more than 18 days with no credit to my account. This situation is extremely frustrating and is causing me a lot of mental stress. In addition to this pending withdrawal, I have already lost more than ₹6 lakhs while playing Ice Fishing, and now even the withdrawal that is shown as successful is not reaching my bank. I feel my patience has been exploited and the handling of this issue makes the platform look very unreliable. I request that my ₹20,000 withdrawal from 26/09/2026 be immediately traced and credited to my bank account without any further delay, or that you provide a clear, written explanation and proof of where the money has gone. I also request a proper investigation into this transaction and a concrete solution instead of generic automated responses.