Insightway charged me unexpectedly, how can I resolve this charge?

If Insightway charged you unexpectedly,

Review your subscription first;

• Check:
– Your App Store or Google Play subscription details
– Your billing history and purchase receipt
– Whether a free trial converted into a paid subscription
– The account linked to your Insightway subscription

• Confirm:
– The charge matches an active subscription
– Auto-renewal is enabled or disabled as expected
– You're signed into the correct account
– There are no duplicate subscriptions or purchases

Gather evidence;

• Save screenshots showing:
– The unexpected charge
– Your active subscription details
– Billing history or receipt
– Any subscription renewal settings

• Keep:
– Transaction ID
– Payment receipt
– Charge date and amount
– Previous support conversations

Contact Insightway support;

• Request:
– Verification of the unexpected charge
– A refund review if the payment was not authorized or expected
– Cancellation of your subscription if you no longer wish to continue
– An explanation of why the charge was processed

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.