Problematic Hyundai Bayon Delivery and Delay
I bought a brand new Hyundai Bayon model from the Eskişehir Seyyah dealership on September 30, 2023. Unfortunately, it started making a rattling noise even before reaching 180 kilometers. The noise gets louder when I drive faster at speeds between 100 and 120 kilometers per hour. I went to the dealership at 9:30 AM, but they didn't give me the car until 7:41 PM. They said the delay was because the license plate printing machine wasn't working properly. I was just about done paying off the car, but the paperwork wasn't even ready, and I didn't even have the license plate yet. The dealership asked for a payment of 30,000 TL in cash at first. This made me wonder if they were ready. I got to Ankara early to pick up the car and get it inspected, but the late delivery messed up my plans for the inspection and expert evaluation. Hyundai has made me suffer financially and emotionally. I want to be compensated for this problem, either by getting a new vehicle or getting my money back right away if that's not possible.
Dear Valued Customer, First of all, thank you very much for choosing Hyundai. Our goal is to turn the process you are experiencing into satisfaction as soon as possible. A Customer Relations Representative from our Customer Relations Department will contact you regarding your application. You can forward any information, suggestions, thanks, documents, and solution requests related to our products and services to the Hyundai Authorized Dealer and Service from which you received service, through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your opinions and requests with Hyundai Headquarters, you can reach our customer relations experts via the Hyundai Consultation Line between 08:00-18:00 on weekdays; outside of working hours and on weekends, you can leave a voice message on our consultation line. You will be contacted on the first business day following your voice message. You can also reach the Customer Relations Department via the Contact Form located under the "Contact Us" Menu on our website. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Hyundai Customer Relations
There has been no response or progress. I have called the number you provided several times, but there is still no progress.
