Hummel Sneakers Tore from the Inside After 1 Month
I purchased a pair of Hummel men’s sneakers on 15.08.2024, and within just one month, they started to tear from the inside. I contacted the authorized seller and submitted a claim through Hummel's official website. Unfortunately, I received a rejection today. As military personnel, I couldn't even wear the shoes daily, so there’s no reason they should be falling apart this quickly. I’m deeply disappointed with the lack of support and expect Hummel to resolve this issue and address my complaint properly.
Hello Kaan C., We want you to know that we are sorry for the negative situation you experienced. Thank you for sharing the issues with us. As the Hummel family, we see you as a member of our family, and therefore, we will do our best to facilitate your shopping experience. As the Hummel family, feedback from our customers is very valuable to us. You can share any information, suggestions, opinions, and requests for solutions regarding our products and services. Hummel Customer Service Team.
I sent a message to the customer representative on WhatsApp, but they didn't respond.
