I haven’t been able to access my Hotmail account (m****@hotmail.com)** for about five months. Even though I’m entering the correct password, the verification code is being sent to an old phone number that I no longer use.
There is no recovery email or backup contact linked to the account. I’ve followed all the steps provided by Hotmail, contacted customer support, and filled out the account recovery form, but nothing has worked. I keep getting the same message: “Correct identity verification required.”
My account contains important emails, linked accounts, and personal information. I have no access to my old phone number anymore, as I’ve changed it. The account was last used in Istanbul on an Android phone, and it did not have two-step verification or any extra security measure enabled.
What I expect from Hotmail (Microsoft) is to provide an alternative verification method so that I can securely regain access to my account.
For about a month, I’ve been unable to access my Hotmail account (s*************@hotmail.com)**. Even though I’m entering the correct password, the system does not accept it. When I try to use the “Reset password” option, the verification code is never sent to my registered and current phone number...
I cannot log in to my Hotmail account, which I have used for years, because it keeps sending a verification code to my old phone number, even though I remember the password. Despite filling out the recovery form correctly multiple times, I have not received any positive response from the Microsoft t...
Since the beginning of 2025, I have been unable to access my Hotmail account (Er********@hotmail.com). When I try to reset my password, the system asks me to receive a verification code via my phone number, but I get the message: “this verification method is not working, try another method.” I also...
I forgot the password to my Hotmail account and have been trying to recover it for quite some time. I’ve filled out the account recovery form multiple times, providing every detail they asked for—including email subjects, contacts, and past communication. I even have visual proof of previous email e...
I can’t access my Hotmail account because it requires verification. The verification code is sent to my email, but when I try to access it, that email also requires verification. When I select "Try another method," it asks questions like "What was the subject of the last email you sent?" but I can’t...
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