If Hopper charged hidden fees,
Review your booking details first;
• Check:
– Booking confirmation
– Final payment receipt
– Fare breakdown
– Email notifications
• Look for:
– Service or processing fees
– Optional add-ons
– Price changes before payment
– Charges not shown during checkout
Gather evidence;
• Save copies of:
– Booking confirmation
– Payment receipt
– Fare breakdown
– Screenshots of the advertised price and checkout page
• Keep:
– Transaction ID
– Bank or card statements
– Support conversations
– Refund requests
Compare the charges;
• Verify:
– Whether the fees were disclosed before payment
– Whether optional services were added without your consent
– Whether the charged amount matches your final checkout total
Contact Hopper support;
• Request:
– A detailed explanation of every fee charged
– Confirmation of which fees were mandatory and which were optional
– A refund for any undisclosed or unauthorized charges
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
