I’m extremely disappointed with my experience after purchasing a Hower dryer. After only 7 months of use, I observed the emergence of rust inside the machine. I promptly reached out to customer service, and they promptly dispatched a technician who recorded a video of the problem.
Considering the gravity of the issue, I requested a new dryer. However, their proposed solution was to replace the boiler instead. This is a significant problem. The presence of rust inside an appliance like this indicates a defect, and I believe I have the right to receive a complete replacement. Regrettably, they firmly declined to replace the entire unit.
I find this situation completely unacceptable, and I am prepared to escalate it to the appropriate authorities. I cannot recommend a brand that fails to support its products and leaves customers with faulty appliances. Consider carefully before buying from Hower—customer support and product quality leave much to be desired.
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
I purchased a Hoover dryer, but I’ve been waiting nearly a week for it to be installed. Every time I contact customer service, they say the issue has been passed along, but nothing gets resolved. They promise installation in the afternoon, then delay it to the evening, and now I can’t even reach the...
The drum of my Hoover dryer was not spinning, which made it impossible to dry clothes. The service technician identified a problem with the drum ramp and took the machine for repair. One week later, they came back, insisting that it had been repaired. Unfortunately, after just one month, the dryer s...
Having a Hoover clothes dryer has been a mistake. The company does not stand behind its product. I've had it for six months and have yet to see a single instance where it properly dried clothes. I've attempted to contact the service department, but the call center employees are completely unhelpful ...
I purchased a Hoover dryer just three months ago, and now the water collection tank has cracked. Last night, I ran a load of laundry, and by morning, I noticed the issue. To make matters worse, I’ve been informed that the warranty won’t cover this damage. This is incredibly frustrating, especially ...
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