Hoover Washing Machine Breaks Down After 4 Months

Emre · 2024-07-30T18:10:52+03:00

I purchased a Hoover washing machine a mere four months ago, and unfortunately, it has already ceased to function. The repair guy accused me of using the wrong soap, specifically a granulated product that is marketed towards children. Are you kidding me? I haven't come across that in the manual before. And customer service is a whole other story. Their assistance left much to be desired. This is completely unfair! It's evident that Hoover prioritizes profit over their customers' satisfaction. Let my message be a warning to all out there who is looking for a Hoover. Please don't. I know some things might happen but a new machine crumbling like this, NO!!

Hoover

Dear Customer, We would like to extend our thanks for informing us about our products and services. Your complaint has been received. We will contact you as soon as possible. We kindly ask you to continue sharing your thoughts about our company's products and services so that we can provide you with better service. You can get support from our Customer Service at 0850 811 12 90 every day of the week between 08:00 - 20:00. Best regards, Hoover Consumer Line (0850 811 12 90) www.hoover.com.tr

Emre

I don't think you will get back to me. Your customer representative also said that you would get back to me when I called. You are just writing a response here because the public can see it.

Emre

You still haven't responded. As I mentioned above, you are a failing brand.