I use a Honor 400 smartphone, and recently I switched from a physical Vodafone SIM card to an e-SIM. I received my QR code document from the Vodafone store in Balıkesir and attempted to activate the e-SIM on my device. Although my phone officially supports e-SIM, every time I try to complete the process I receive an error, and the activation fails.
As a result, I have been unable to use my line for the past day, which has caused me significant inconvenience. The device is still under warranty, and I expected a smooth transition to e-SIM, especially since Vodafone and Honor both claim compatibility.
I request an immediate solution to my problem, either by ensuring proper e-SIM activation on my phone or providing technical assistance through Honor and Vodafone support. I expect this issue to be resolved quickly so I can continue using my phone without further disruption..
I purchased a Vodafone E-SIM card and successfully linked it to my phone. However, shortly after changing my phone, I attempted to reconfigure it using the same QR code, only to receive a warning that the code was no longer valid. Frustrated, I contacted customer service, spoke with at least five di...
I am unable to transfer my Vodafone e-SIM card to my new phone. According to the warning on the phone, e-SIM transfer has been disabled by the operator. Initially, I tried to add the e-SIM again using the QR code provided during my e-SIM application, but since the QR code is no longer valid, this is...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
Dear Vodafone Customer Service, Recently, I purchased a new phone that only supports eSIM and doesn't accept physical SIM cards. Since May 7th, I've visited three different main branches to convert my current postpaid number to eSIM, but unfortunately, none of these branches were able to provide th...
On August 31, I applied online to transfer my line to Turkcell and requested an eSIM. I installed the eSIM on my phone, but when trying to activate it through e-Devlet, I repeatedly encounter a 'MERNIS' error. I visited a Turkcell store and also contacted customer service, but no solution was provid...
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