On August 3, during our wedding event held at the Erzurum Hilton’s ballroom, we experienced a serious inconvenience. The... air conditioning system did not work throughout the entire night, which made both us and our guests extremely uncomfortable. In addition, the quality of service was far below Hilt
We booked three rooms at this hotel for our stay between July 25 and July 27. Before making the reservation, we requeste...d an early check-in around 11 AM due to my family members’ age, and we were told that the hotel would accommodate our request. However, when we arrived at the hotel on July 25, we
On June 30, 2025, my family and I checked into the Hilton Sarıgerme Hotel. On the first day, my wife started experiencin...g nausea, stomach pain, and vomiting about 4–5 hours after eating at the Vera Snack Restaurant. Starting around 6:00 PM, she vomited several times and couldn’t leave the room all n
Dear Sir or Madam, On July 8, 2025, at around 2:40 AM, I arrived at your hotel as a guest. Although there were standard... rooms available online, I was directed to stay in Room 1605, a suite priced at ₺20,000 — far higher than usual. Compared to rates on other days and at other Hilton properties, it
It was not a good experience for me at all. On June 13, 2025, at the Hilton Bakırköy Hotel — where I am a frequent guest... — I had a brief argument with the valet. After waiting for about five minutes, we decided to park our own car. When we entered the hotel, the valet demanded ₺450 from us, even tho
I stayed at the Adana HiltonSA between May 1 and May 4, 2025. On the evening of Saturday, May 3, the hotel hosted a cock...tail festival that I was not informed about when making my reservation, nor was there any mention of it on the hotel’s website or social media pages. The event was announced to las
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were den...ied check-in at Hilton Istanbul Kozyatağı (a franchise-operated property) with the excuse that “your reservation was canceled.” I was never contacted, informed, or notified about a
Despite having a confirmed reservation made directly through Hilton’s official website for April 8–10, 2025, we were den...ied check-in at Hilton Istanbul Kozyatağı (a franchise property) with the excuse that “your reservation was canceled.” I received no phone call, email, or notification about any ca
