On November 19, I placed an order from Occasion. On November 22, despite being at home, the order was not delivered by Hepsijet. They claimed that I was called and the doorbell was rung, but I was not called, and the doorbell was not rung. I contacted customer service, and they insisted four times that I was called and the delivery attempt was made, saying the package would go out for delivery again the next day. On November 23, it went out for delivery again, but this time, they claimed it was sent back for return because I was not at home and did not answer my phone. There are three people living in my household, and all of us have been home for the past two days. When I contacted customer service, they said there was nothing they could do since the package was being sent back. They are returning my order without even ringing the bell or calling.
My order was scheduled to be delivered by Hepsijet. They’ve been stringing me along for a full week. When I received a message saying the package would be delivered on June 10, 2025, I rescheduled it for the next day (June 11) to make sure I’d be home and wouldn’t miss it. That Wednesday, I got a no...
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
I purchased a product from Hepsiburada on October 11, 2025, but even after 10 days, it still hasn’t been delivered. The product was shipped on October 13 and reached the Sancaktepe Transfer Center on October 14. That same day, it was sent to the Çekmeköy Distribution Center, and since it was a mobil...
My package with tracking number sps1252234, shipped via Hepsijet, was supposed to be delivered to my address on October 4. However, the delivery was not made, and since I was going to be at a different address, I requested an address change. Despite this, my package was marked as “undeliverable” and...
I still haven't received the products I bought on 18.03.2024 from Hepsijet. Upon reaching out to the company's call center, I was promptly informed that the product had been left at the doorstep. It is frustrating when items that should be securely delivered to me with proper verification or the inv...
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