HelloTickets Ticket Not Received Due to Incorrect Email Address

I bought one ticket yesterday through HelloTickets for the Inter Miami vs Charlotte match on 7 November, in the name of Hassine Fredj. During purchase, the system auto-filled and confirmed the wrong email address, which ended up as “hassine.fre**@gmail.com”, so I have not received my ticket. I have already paid for the ticket and I have the order confirmation screen and details, but since the email is wrong I cannot access the ticket that I rightfully purchased. I emailed HelloTickets about this problem, clearly explaining the wrong and the correct email, but I have not received any response. I request that my ticket for the Inter Miami vs Charlotte match on 7 November be immediately resent or reassigned to my correct email address (which I have shared with you in this process) so that I can access it without any further delay, or alternatively that my payment be fully refunded if this cannot be done.