Brand Overview: Healthymale
Healthymale is a direct-to-consumer telehealth and wellness brand operated under Secure Medical, Inc. Founded in 1998 by Kyle Rao and headquartered in Tempe, Arizona, the platform facilitates online medical consultations, health education, and prescription deliveries for men's lifestyle and sexual health needs.
Contact Info
Phone Number: 1-800-819-6337 or 1-800-550-0793
Email Address: [email protected]
Industry and Operations
Healthymale operates in the telemedicine and digital health pharmacy sector. Rather than requiring ongoing memberships or automatic renewals, the platform uses an on-demand, cash-pay model that connects patients with licensed healthcare providers and partner fulfillment pharmacies.
- Prescription Telehealth: Consultations and prescription medications for conditions including erectile dysfunction, premature ejaculation, and hair loss.
- Men's Health & Wellness: Treatment solutions and guidance for testosterone support, performance wellness, and weight management.
- Supplements and Skincare: Over-the-counter herbal supplements, topical treatments, and personal care products.
- Pharmacy Delivery Services: Direct-to-door, discreet shipping of authorized medications sourced through U.S.-licensed pharmacies.
User Sentiment
Consumer feedback highlights a mix of experiences, with dissatisfaction centered around fulfillment delays, clinical communication hurdles, and pricing concerns.
- Order and Shipping Delays: Customers report delays caused by extended clinical review times, pharmacy processing backlogs, or unexpected shipment hold-ups.
- Physician Follow-Up Communication: Users mention difficulties coordinating mandatory doctor phone calls or consultations, which often results in stalled or canceled orders.
- High Pricing: Complaints point out that prescription costs and consultation fees can be notably higher than those offered by retail pharmacies or competing telehealth services.
- Refund and Cancellation Difficulties: Consumers report complications when attempting to cancel orders or secure refunds after an order has been delayed or rejected by medical providers.
- Website and Reordering Glitches: Some users express frustration with account management, digital questionnaire errors, and login barriers during checkout.
Share Your Experience
If you have experienced issues with Healthymale, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and assist others facing similar challenges.