I have been playing Hay Day for a long time, and since the very first day I opened the game, I have never been able to see advertisements or receive advertisement rewards. I tested the same account on both an Android phone and an Apple device, but ads do not appear on either one. Even though I am currently level 115, my advertisement rewards are still not active.
My sibling is only level 85, yet when they send ships, they receive around 16 upgrade materials, while I receive at most 3 upgrade materials when I send ships. This huge difference between our accounts has become extremely frustrating. I regularly install every game update, but the issue has never been resolved.
I also created a second Hay Day account on the exact same phone, and advertisements appear normally on that account, even though it is only level 10. In other words, the same phone and the same game show reward ads on one account while my main account receives nothing at all. To me, this is a major inconsistency and it is causing me to lose interest in the game completely.
I request that you investigate why advertisement rewards are disabled on my account, which I play on my Redmi 13 Pro+ 5G device under the username “Ppoo?”, and that the advertisement rewards on this account be activated as soon as possible.
I’ve been playing Hay Day on Android for about a month under the username #QL8JQL8RL, but I haven’t received any ads in my account at all. Meanwhile, my son’s account regularly shows ads, yet I haven’t seen a single one. Because of this, I’m missing out on free diamonds, rewards, and other in-game b...
I play Hay Day on Android, and for the past 4–5 days I have not been able to sell items in my roadside shop. Even though I advertise my products, they do not appear in the newspaper, and my added friends cannot see them either. I tested this with another account and confirmed that my listed items ar...
I have been playing Hay Day on my Android phone through Google Play for approximately 14 years. My in-game username is “Selma,” and I am currently level 162. For about one month, my roadside shop has effectively been disabled. When I place advertisements, no one can see my listings, and at the same ...
Hello Supercell, I’ve been emailing your support team for days about serious problems with my Hay Day account, but I haven’t received any response. First, I don’t have an in-game mailbox. While other players know about upcoming events in advance, I’ve been playing blindly for months. Second, my acco...
I have been unable to access my Hay Day account on my Redmi Note 9 device for some time. When I try to enter the game, I receive an error message saying, “New game content cannot be downloaded.” Even though I have sufficient storage space on my device, the game fails to download the required content...
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