On December 15, 2025, at around 2:00 PM, I tried to make a purchase through the H&M app using my Yapı Kredi bank card. Even though the payment screen showed the transaction as approved, no order number was created. Despite this, my card was charged twice—one charge of approximately $100 and another of about $80.
As soon as I noticed the issue, I called customer service and was told that the problem would be resolved and the necessary steps would be taken. However, even after one full day, no refund has appeared in my account, no order was created, and I have not received any clear information regarding the amounts that were charged.
I am requesting that the amounts charged to my card be fully refunded to my account as soon as possible and that the entire process be communicated to me clearly and in writing.
On June 25th, I made a purchase on the H&M online store with a total cart amount of ₺3,583.97. Immediately after placing the order, I noticed three separate charges on my credit card for the exact same transaction — totaling over ₺10,000. I contacted customer service right away and explained the iss...
I tried to place an order with H&M on March 14, 2025. But when I got to the payment step, something went wrong and my payment was turned down. Even though the transaction didn't go through, my bank account was charged four times, which was a surprise to me. I looked in the "My Orders" section, but t...
I made a purchase from the mobile application of the H&M store on 07/05/2023, there was an error and my order did not enter the system. When I bought the products for the second time, the order was fulfilled and the products arrived. However, although the order was not created in the first transacti...
On December 1, 2025, I placed an order for a children’s clothing item after logging in to my account on H&M’s official website. My payment of $39 was charged to my bank card, but I couldn’t see any information in the system showing that the order was received or confirmed, and I didn’t receive any c...
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