I purchased a pair of Gucci sandals, but after wearing them just twice, the leather on the sides and front began peeling and tearing. When I returned them, I was told it was user error and that the leather was delicate. However, this was never mentioned when selling the product. Even sandals sold at the market do not fall apart after the second wear.
I expect a refund or replacement for this defective product. Gucci should stand behind the quality of their items, especially at the high price point. This experience has been very disappointing and makes me question purchasing from the brand again. I hope they will address this issue promptly and professionally. Thank you.
The Gucci sandals I purchased started peeling and tearing from the sides and front leather after just the second wear. When I returned them, I was told it was due to user error and that the leather is very delicate. This was never mentioned at the time of purchase. Even market-quality sandals don't ...
I bought a pair of Louis Vuitton shoes and, despite wearing them only twice, they started peeling and discoloring at the front edges. Fifteen days after my purchase, I went to the store and was told they would get back to me. After visiting the store three times and waiting two and a half months, th...
I have been using the Gucci shawl since I first purchased it, and it has been unraveling at the edge stitches from the very beginning. After a few uses, the unraveling has increased significantly. I used the product 2-3 times, and now it is in an unusable condition. I cannot believe that a brand lik...
On 07.11.2025 I purchased “Brushed leather lace-up shoes” (order code PRA_TRPRAB7897PO) from the Prada store at İstinyePark in Istanbul, via mail-order, and paid 49,800 with my credit card. I received the shoes from the store the same day. However, when I opened the box, I discovered scratches all o...
I bought a pair of Prada sunglasses from Boyner a month ago, and after just one use, the frame's paint started peeling. When I sent them for inspection, the claim was rejected as a "user error." However, when I contacted the main distributor, they explained that sometimes a production error can caus...
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