Grand Turk Bazaar Order Not Received And Not Refunded

I placed an order on the Grand Turk Bazaar website (https://grandturkbazaar.com/) on 17 December 2025 for 1 kg of Pure Sahlep, for which I paid €142.15. My order number is 5444. The product was never delivered, and on 21 December 2025 I was promised a refund, which I still have not received. I live in France, and due to the long delay I contacted Grand Turk Bazaar by email on 7 January 2026 to ask about the missing delivery and the promised refund, but I have not received any response to my message. I kindly request that my payment of €142.15 for order 5444 be fully refunded without any further delay.