I am submitting this complaint regarding the unfair balance adjustment carried out on my GRANDPASHABET account. After receiving a bonus, the bonus balance on my account was completely lost, and only my own deposited real funds remained. From that moment on, all the games I played were with my own money only, without any active bonus balance. On 06.03.2026, my balance reached approximately ₺68,002. At that point, I submitted a withdrawal request for ₺55,000 and left the remaining balance in my account to continue playing. I was mainly playing slots and blackjack. While I was playing with the remaining funds, my withdrawal request was rejected, and the ₺55,000 was returned to my account balance, so the full balance again appeared as available. I continued playing normally with the balance that was visible in my account. After I finished my gameplay, I contacted live support. Only during this conversation was I informed that my balance would be adjusted. Shortly after this live support chat, around an hour and a half ago today, approximately ₺68,000 was removed from my account, leaving only ₺0.87. I was informed that my winnings were considered “bonus-related winnings.” This is not correct in my situation, because the bonus balance had already been fully lost earlier, and all the games I played afterward were with real funds only. For this reason, I consider the removal of ₺68,002 from my account to be unfair and unjustified. I kindly request a clear and detailed explanation of how my winnings were classified as “bonus winnings” even though the bonus balance had already been lost, why my withdrawal request of ₺55,000 was rejected and returned to my balance, and which specific rule or term in your conditions this decision is based on. I also request a full review of my account transactions and gameplay history. I demand that my account be re-evaluated and that the removed amount of ₺68,002 be fully restored to my balance. If this issue is not resolved, I will escalate the matter to relevant complaint platforms and licensing authorities.
Today, I submitted a withdrawal request for ₺128,000 from my GrandPashaBet account via bank transfer. However, not only was the withdrawal denied, but nearly all of my balance—₺126,000—was removed from my account without warning or explanation. I now have only ₺2,000 left. My account is still active...
I recently joined GrandPashaBet for the first time, depositing ₺320. I was given a ₺250 bonus and an additional ₺50 bonus. After playing through the initial bonus, I noticed the remaining ₺50 from the bonus had disappeared. Undeterred, I continued playing with my ₺320 deposit, which dropped to ₺200 ...
I have been an active user of my GrandPashaBet account for 5 years. On September 4, 2025, I lost a total of ₺63,000 on sports bets and requested a loss bonus as stated in the promotion. However, the ₺12,600 loss bonus that I was entitled to was never credited to my account. When I contacted custome...
I’m furious with GrandPashaBet for stripping away my legitimate winnings. At 07:07 this morning, I deposited ₺5,651 and activated the advertised 15 % sports-deposit bonus. I followed every single rule: I never staked my bonus and principal on the same match (the betting slips prove it), and I rolled...
The Grandpasha site has unjustly deleted my account, despite my significant investments totaling thousands of dollars! Witness the treatment they give even to members who have poured in substantial funds. When asked for evidence, they conveniently disconnect from live support. This is an unjust bala...
