I am writing regarding a serious problem with Google account recovery for my Gmail account (alikazmipu***@gmail.com). After my phone was reset in December 2025, I tried to recover access to my Google account. During the recovery process, I received a verification code on my phone and entered it correctly, but the system then required a second verification step via my recovery email. Because two-factor authentication is enabled and I no longer have access to the recovery email address, I am unable to pass this step, and I am completely locked out of my account. This situation is critical for me because this Gmail account contains around 1000 personal photos, important personal and financial documents, and it is linked to several paid subscriptions such as Google One, YouTube Premium, and Google Photos. In addition, I use this email to access my MEXC crypto exchange account, and being locked out of Gmail prevents me from withdrawing or managing my funds there. I have all relevant proof of ownership of the account, including payment receipts, invoices, and credit card statements. My phone number on the account is up to date and correct. I have attempted to log in and recover the account multiple times from both my old and new devices and from my home Wi‑Fi network in Kashmir, but the problem persists. I have tried to get help through the Google Help section, but I have not been able to reach an effective, human support representative or receive any useful solution. Despite paying for Google services, I am unable to access my own data and subscriptions, and I have no clear support channel for resolving this urgent issue. I request immediate assistance, restoration of access to my Gmail account, and assignment of a dedicated support agent who can verify my identity based on the documents and payment information I can provide, so that I can recover my account and prevent any further personal and financial loss.
I have been unable to access my old Gmail account linked to Google for nearly two years due to a two-step verification issue. My account contains receipts and important documents, but I currently cannot access any of them. When I try to sign in, the verification code for two-step verification is se...
I used Google Authenticator linked to my Gmail address mahmudh***@gmail.com for two-factor authentication on several important platforms, including Binance, Bybit, and Bitget. Over the last two weeks, I lost access to my Google Authenticator account, and as a result I can no longer generate verifica...
I cannot log in to my Google account after my phone broke and I switched to a new device. I’ve forgotten my password, so I used the "Forgot Password" option. While I verified my phone number successfully, I couldn’t proceed further because no recovery email was linked to my account. The system sent...
I can't remember my Gmail password and my 2-step verification is turned on, but I can only use my phone number. I can't get to the recovery emails, and the codes sent to my phone aren't enough to get back into my account. I need help recovering my password very badly, but I can't get to the second s...
I am unable to access my Google account despite following all verification steps. Even after entering the code sent to my phone number, the system continues to send verification codes to an old email address I no longer have access to. How am I supposed to retrieve a code from an account I cannot en...
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