Online Fragrance Seller İloveparfüm Refuses Refund for Incorrect Perfume
Although I ordered Givenchy Irresistible perfume under order number 297 853 from İloveparfüm, I was sent a completely different product that resembles cheap cologne and has no relation to my order. The delivered item matches neither the contents nor the packaging of what I actually ordered.
After the product arrived on June 15, I forwarded the issue along with photos to the company via WhatsApp, but I received no response whatsoever. I believe this issue is not a simple packing or preparation mistake, but the result of a dismissive, uncommunicative approach that fails to take customers seriously.
Looking at other complaints on the same platform, I saw that similar incidents have occurred repeatedly, convincing me that this is not an isolated case. Nevertheless, no solution has yet been provided regarding a refund or shipping the correct item.
I demand an immediate correction of this wrong shipment—either a full refund of my payment or the prompt delivery of the original Givenchy Irresistible perfume I ordered. I absolutely refuse to accept such irresponsible and indifferent management that avoids communicating with customers.
