On September 21, 2025, I purchased a Premium membership through the Getcontact app. Shortly afterward, I changed my phone number and wanted to close my old account. However, the app required me to wait 15 or 30 days to complete the account deletion. After waiting for that period, I logged out of the old account and registered again with my new number.
Despite this, my old account was never deleted, and charges continued to be withdrawn from my Ziraat Bank card (Old number ending in ...4686, new number ...3281).
I contacted the Getcontact support team on September 21, 2025, and they asked me to provide the phone number of the account to be deleted. I sent them the information, but since then, I haven’t received any further response, and my account remains active. My messages have gone unanswered as well.
I request that my old Getcontact account be permanently deleted, my subscription canceled, and that I stop being charged for a service I no longer use. I expect this issue to be resolved promptly.
On September 1, 2025, I attempted to purchase a Premium subscription on the Getcontact app using my Android device. The app clearly displayed the monthly fee as ₺48.99, and I confirmed the purchase based on that price. However, instead of ₺48.99, a charge of ₺214.99 was deducted from my Türk Telekom...
I have a 6-month Premium Getcontact subscription, and all my permissions are active. However, for the past 2 days, whenever I try to search a number i...
I purchased a one-year Getcontact Premium membership, and ₺300 was deducted from my account. However, my Premium subscription has not been activated, and it has been over a week now. Despite the payment being processed, the app keeps asking me to subscribe again. I checked my bank statement, and th...
For nearly two months, I’ve been trying to get my old phone number (0707860701) and the associated account and tags removed from Getcontact. This number no longer belongs to me, and yet it’s still linked to a visible profile on the app with various tags attached. I contacted Getcontact support by em...
I recently deleted and reinstalled the Getcontact app, but now it won’t let me log in, even though I have an active Premium membership. I don’t understand what’s going on—I’ve paid for the service, yet I’m locked out of my own account. I use Getcontact for important purposes like searching numbers a...
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