Brand Overview: Get Thin MD
Get Thin MD is an American telehealth company founded in 2023 by Cole Smith and Angela Kasandrinos. The platform connects patients with licensed healthcare providers to access personalized medical weight management treatments, peptide therapies, and wellness diagnostics online.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone Number: 1-888-220-0740
Industry and Operations
Get Thin MD operates in the digital health and telemedicine industry. The company utilizes a direct-to-consumer recurring subscription model where patients complete online health assessments, receive virtual medical reviews from clinicians, and have prescribed compounded treatments shipped directly to their homes through partner compounding pharmacies.
- GLP-1 Weight Loss Programs: Telehealth consultations and prescription treatments including compounded semaglutide and tirzepatide.
- Peptide and Hormone Therapy: Treatments such as sermorelin for muscle support and recovery.
- Anti-Aging and Longevity: Wellness options including NAD+ therapies and specialized health packages.
- Diagnostic Testing: Comprehensive at-home biomarker testing and laboratory diagnostics through its MagicMarkers service.
- Hair and Wellness Treatments: Prescription-strength hair loss formulations and support supplements.
User Sentiment
While many consumers turn to the service for convenient access to GLP-1 medications, consumer feedback highlights several notable issues regarding subscription management, communication, and order processing.
- Billing and Cancellation Difficulties: Customers report confusion over recurring monthly subscription charges, cancellation notice deadlines, and charges occurring after attempting to end service.
- Strict Refund Policies: Numerous complaints center on difficulties obtaining refunds once membership charges process or if a user is dissatisfied with the medical intake outcome.
- Fulfillment and Shipping Delays: Patients mention delays in receiving prescription orders from partner compounding pharmacies, leading to gaps in their treatment regimens.
- Payment Before Consultation: Some users express frustration that payment is required upfront before a healthcare provider conducts the medical review.
- Customer Support Responsiveness: Consumers report inconsistent support response times when attempting to resolve account disputes, pauses, or pharmacy delivery problems.
Share Your Experience
If you have experienced issues with Get Thin MD, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.