If you got charged twice by GearUP Booster after canceling,
Verify cancellation status first;
• Log in and check:
– Subscription status = Canceled
– Renewal date
• Important:
– Subscriptions auto-renew unless canceled before billing
– If still “Active”, cancellation failed
Check where the charge came from;
• Could be:
– GearUP website
– App Store
– Google Play
• Double charges often happen if:
– You had 2 active subscriptions
– You canceled on the wrong platform
Collect proof;
• Prepare:
– Payment receipts (both charges)
– Cancellation screenshot
– Confirmation email (if any)
• These are required for refund requests
Request a refund immediately;
• Contact support via:
– App → Profile → Feedback (official method)
• Write:
– “I canceled my subscription but was charged twice. I request a refund.”
• Include all proof
If resolution stalls, consider filing a complaint on Xolvie for added leverage.
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