Gate.io Account Access Issue – Unable to Recover Due to Unreasonable Security Questions

I created an account on Gate.io Global but didn’t use it frequently. I had purchased 12 low-cost tokens, which were worth approximately ₺400 at the time. However, after a long period of inactivity, I lost access to my email and changed my phone number.

I faced similar issues on other exchanges and banks, but I was able to recover my accounts everywhere except Gate.io. Their recovery process is overly complicated, asking irrelevant and impossible-to-remember security questions. For example, they demand details like the last IP address I used to log in—how am I supposed to recall that?

I am unable to open a new account or recover my existing one. Gate.io’s support system is unhelpful and refuses to offer a reasonable solution. I demand urgent assistance to regain access to my account.