I’ve been trying to recover access to my Gate.io account, but I can no longer access the phone number linked to it. I submitted all the required documents, including my ID and photos, to request a phone number change, but no one has responded. It’s been a frustrating and unproductive experience.
There’s money in my account, but since I haven’t logged in for a long time, I don’t remember the exact last login date—I had to estimate one. Still, that shouldn’t prevent proper service. I was even asked to upload additional documents, which I tried to send via Google Drive. But the system gave an “Invalid Parameter” error and didn’t even offer a file upload option for that field.
Customer service is unresponsive and extremely slow. I’ve reached out multiple times, but I haven’t received any meaningful help. I’m asking Gate.io to provide real support and fix this broken process. I have funds in my account and deserve proper access and service. Please prioritize this issue and assist with updating my phone number so I can regain control of my account.
I'm currently locked out of my Gate.io account because it's still linked to an old phone number that I no longer use. When I try to log in, I can receive a verification code via email, but I also need to enter a code sent to my old phone number, which I can’t access anymore. This has become a serio...
I recently changed my phone number, and now I’m unable to access my Gate.io account. When I try to log in or update my number, the verification code is sent to my old phone, which I no longer have access to. As a result, I’m completely locked out of the app. I followed all the steps provided by Gat...
I can’t access my Gate.io account no matter which method I try. When I log in using my phone number, it takes me to a different account. I also attempted to log in via Gmail, but that doesn’t work either. Previously, I transferred funds to this account from Binance, so I know the account exists. De...
I recently changed my phone and can no longer access my Google Authenticator codes for Gate.io. As a result, I am completely locked out of my account and unable to log in. I have tried to reach customer support multiple times, but I have received no response. This is extremely frustrating—I need im...
I have a Gate.io global account, but I can no longer log in after changing my phone. The Google Authenticator codes are being rejected as invalid. Despite completing the verification processes and attempting to resolve this issue, I have not received any response or support from Gate.io. I also tri...
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