I attempted to withdraw Bccoin from my Gate.io account to deposit it into the Mexc exchange, but the deposit failed. I created a refund request, but I have not received my funds back.
I would like the failed deposit to be credited back to my balance as soon as possible. Please assist me in resolving this issue. If the Bccoin deposit process was suspended, why was I not notified, and how was I able to withdraw without any issues? I kindly request that my situation be addressed and that the failed deposit be returned to my account. Thank you.
I recently attempted to withdraw assets from my MEXC account to my Gate.io wallet, but I mistakenly selected the wrong network during the transfer. I sent the funds via BNB Smart Chain (BSC) on MEXC, while my Gate.io wallet was set to receive through the Ethereum network. On MEXC’s end, the transac...
About a year ago, I made a withdrawal from Gate.io to Binance. During the process, I did not encounter any error messages or warnings, and I completed every step correctly. However, the transaction has been stuck in “processing” status ever since, and my funds remain frozen. Since that day, neither ...
I transferred FET tokens from Gate.io to Binance, but the transaction never went through. After contacting Binance support, they confirmed that the FET tokens were returned to Gate.io with the following TxID: C360E9AA300CCA7364C3FB7D449A141D5DEC8DA856F23DD05EE1733F2059092D. However, despite this co...
I successfully completed the KYC verification process and received approval. Confirmation of my KYC was successfully completed on both Gate.io TR and Gate.io Global platforms. I deposited funds into Gate.io TR, but it's been several days and the amount still hasn't been credited to my account. Upon ...
I transferred one of my suspended coins from Gate.io to Binance TR using the TRC20 (Tron) network. I thought I could later convert it into BNB on Binance TR via the BSC network, but the transaction did not work as expected. Instead, my coin ended up in a different wallet address. I contacted the Bi...
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