Free Fire Banned My Account After Game Bug. I Need Recovery

While playing Garena Free Fire, I encountered a bug where my character fell underground, and I couldn’t escape. Shortly after, my account was banned without reason. I’ve invested money in this game and regularly purchase items, making this ban deeply upsetting. I have never engaged in any suspicious activity or violations of the rules.

This account holds significant personal and financial value to me. I kindly ask Garena to review my case, as this ban appears to be a mistake caused by a game bug. Please lift the ban on my account (ID: 5159599***) and restore my access. I trust Garena will address this issue promptly and ensure fair treatment for loyal players like me.