If a Facebook login hack locked you out of your Free Fire account;
• Account recovery with Garena Free Fire Support usually takes 7–30 days, depending on how clear and complete your proof is
• Simple cases with strong ownership proof may be resolved in 1–2 weeks, while complex or disputed cases can take longer
What affects the recovery time;
• How quickly you submit all required proof (UID, receipts, screenshots)
• Whether the hacker changed linked accounts or personal details
• Current support volume at Garena
What you should do meanwhile;
• Do not submit multiple tickets for the same issue
• Avoid logging into new or temporary accounts during review
• Secure your Facebook account fully (password change + 2FA)
If the wait becomes excessive;
• Keep your ticket ID and all submitted evidence
• File a complaint on Xolvie to document the delay and push for visibility and escalation
