Gaming.com.np Free Fire Diamonds Missing After Successful Payment

I made a purchase of Free Fire diamonds through the site gaming.com.np. On 1 October 2026 I paid 739 Rs via Fonepay in a Scan and Pay transaction from my account to RAWAL INFOTECH, and the payment is clearly marked as successful on the digital receipt. Despite the payment being completed, the diamonds were not loaded into my Free Fire (Nepal) account with the in‑game ID 9741628798. I have not received any product or service in return for this payment and there has been no automatic refund. I request that my missing diamonds be loaded to my Free Fire account with ID 9741628798 as soon as possible or, if this is not possible, that the full amount of 739 Rs be refunded to me without any deduction.