I have been unable to access my Gate.io account for nearly two years due to losing the phone I originally used for Google Authenticator (2FA). I need to have the 2FA disabled so I can regain access to my account. I have already provided all the requested information via email, including correct email and phone number details, but it has been over a month with no resolution.
There is no customer representative, live chat, or anyone to directly address my issue, which has been incredibly frustrating. As a user, I expect better support from Gate.io. Please prioritize my case and resolve this issue promptly so I can access my account again. I am awaiting your urgent response.
I haven’t been able to access my Gate.io account for the past 15 days. The problem is that I had previously removed the Google Authenticator app, so I can no longer enter the two-factor authentication (2FA) code required for login. I still have access to the email address I used to create the accou...
I’m using the Gate.io exchange, and I’ve run into a serious problem. My phone broke, and unfortunately, I hadn’t backed up my Google Authenticator codes. As a result, I can no longer access my Gate.io account because the Authenticator is still active and I can't generate the 2FA code. Even though I...
I recently changed my phone and can no longer access my Google Authenticator codes for Gate.io. As a result, I am completely locked out of my account and unable to log in. I have tried to reach customer support multiple times, but I have received no response. This is extremely frustrating—I need im...
I have a Gate.io global account, but I can no longer log in after changing my phone. The Google Authenticator codes are being rejected as invalid. Despite completing the verification processes and attempting to resolve this issue, I have not received any response or support from Gate.io. I also tri...
I'm currently locked out of my Gate.io account because my phone was damaged and I lost access to my Authenticator app, which I used for two-factor authentication. I can no longer retrieve the code and therefore cannot log into my account, even though I still have access to my email and all other cre...
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