Gaana

Brand Overview: Gaana

Gaana is an Indian music and podcast streaming service launched in April 2010. Originally developed and managed by Times Internet, the platform was later acquired by Entertainment Network India Limited (ENIL), the operator of Radio Mirchi and a subsidiary of The Times Group.

Contact Info

Customer Support Email: [email protected] (General Support) / [email protected] (Billing & Refunds)

Phone Number: +91-7400460983 / +91-120-677-6830

Industry and Operations

Gaana operates in the digital media and music streaming industry, providing audio entertainment to millions of users across India and international markets. The platform operates primarily on a paid subscription model (Gaana Plus), delivering on-demand audio content across mobile and web interfaces.

• Music Streaming: Access to a music library covering Bollywood hits, international tracks, devotional songs, and diverse Indian regional languages including Punjabi, Tamil, Telugu, and Bhojpuri.
• Gaana Plus: A premium subscription tier providing ad-free listening, high-definition audio quality, and offline downloads.
• Podcasts and Audio Shows: Curated spoken-word audio content covering news, entertainment, spirituality, and comedy.
• Playlists and Radio: Algorithmic and editor-curated playlists alongside thematic online radio stations.

User Sentiment

User sentiment regarding Gaana is heavily critical, with an abundance of complaints focusing on payment disputes, subscription management troubles, and persistent app glitches.

• Auto-Renewal and Unexpected Deductions: Numerous users report unexpected auto-debits via UPI mandates or card details even after attempting to cancel trial offers or active memberships.
• Refund Difficulties: Customers frequently express frustration over the company's strict or unresponsive refund process following accidental renewals or double billing.
• App Stability and Playback Errors: Users encounter frequent bugs, sudden app crashes, playback stopping midway, and offline downloaded songs becoming inaccessible or disappearing.
• Search and Recommendation Quality: Many listeners note that search results are frequently inaccurate, making it difficult to locate specific artists, original versions, or older classic tracks.
• Customer Service Responsiveness: A common grievance is the lack of timely support, with users citing automated email responses that close tickets without resolving the issue.

Share Your Experience

If you’ve experienced issues with Gaana, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.