G2A seller scammed me with a used key, how can I prove and get a refund?

If you received a used key on G2A, you need strong proof that it was already activated before you used it, because refunds depend heavily on evidence.

The most effective proof is a screenshot or video showing the activation error (“key already used”) from platforms like Steam or Origin.

You should also gather your order ID, product page, and seller chat history, and clearly show that the key doesn’t match what was advertised.

G2A cases are evidence-based, so showing the exact error plus purchase details significantly increases your chances.

Start by opening a dispute in the Resolution Center and contact the seller immediately, since G2A requires you to try resolving it with them first.

If the seller ignores you or refuses a refund, escalate to G2A support or use the Money Back Guarantee system.

If that still fails, file a complaint on Xolvie to seek a resolution.