Freecash Froze My Account and Locked My $106 Balance

I earned approximately $106 by playing Animal Coins through the Freecash website. I also spent some of my own money in the game to increase my earnings. When I tried to access my account on July 21, I found that it had been frozen without any clear explanation, and I have been unable to receive any payment since then.

When I contacted support, they told me that, after reviewing my account, they would not be able to reactivate my cash-out privileges and that they had made this decision to keep the community fair and safe. However, they did not provide a single specific example or any details showing which rule I allegedly violated. I did not violate any Terms of Service. I simply played the game and wanted to withdraw both the money I earned and the money I personally deposited into the game.

As a result, I have received neither the $106 I earned through the game nor a refund of the money I spent. I believe my account was unfairly frozen, and I request that both my earned balance and all of the money I deposited be paid or refunded to me in full. I also request that the harm caused by the unexplained restriction on my account and the vague, unsatisfactory explanations I received be addressed.