Freecash Account Suspended After Withdrawal Request

My Freecash account was suspended on 25 July 2026, right after I submitted a withdrawal request. Until that moment I had been using the platform normally, completing offers and accumulating earnings in line with the rules, and I had no prior issues or warnings on my account. I completely lost access to my account and to the remaining balance I had earned, and this happened exactly when I tried to withdraw my money. On my profile there was even a warning that cashout was stopped due to “unusual activity”. I contacted Freecash support several times through different chats and submitted many appeals, clearly explaining in detail that I had followed the rules and that my earnings were legitimate. Despite all my explanations and attempts to clarify the situation, my appeals were rejected, they asked me to prove purchases I never made and they declined my identity, and I was effectively treated as if I had done something wrong, yet no clear proof or detailed explanation was provided. I appealed several times and my first appeal was denied because I supposedly had to prove purchases that did not exist. The two following appeals were denied due to accusations of forging my identity, and then all of a sudden in my fourth appeal the accusations changed from forging identity to using a VPN. This was very unprofessional and showed a shocking lack of consistency in how my case was handled. At the time of the suspension, I had a balance of £488.42 that I cannot withdraw, even though this amount was earned through my activity on the platform. I find it unacceptable that such a high balance is blocked based on vague and unproven claims, which I consider both unfair and a false accusation against me as a user who acted in good faith. I request that my Freecash account be re‑enabled and that I regain full access to my earnings and to the withdrawal function. I expect Freecash to review my case transparently, either provide concrete evidence if they insist on their accusations or, if they cannot, to immediately lift the suspension and restore my account and balance.