On July 31, 2025, I submitted a withdrawal request of 0.004850 BTC from Freebitco.in and paid a transaction fee of about 0.00000170 BTC. However, even after 9 days, the transfer has still not been completed, and my transaction remains in a “pending” status.
During this period, I contacted customer support by email, but I have not received any response. This is very disappointing, especially since I have never experienced such a problem before. This is the first time I am facing such a long delay on this platform.
I demand that my withdrawal request be approved immediately and the BTC transferred to my account without further delay. At the very least, I expect clear communication on why the transfer has been held up. If the withdrawal cannot be processed, then a full refund of the requested amount must be provided. My user ID is 8689723.
This issue needs to be resolved as quickly as possible, as customers should not be left waiting indefinitely without answers.
Comments