Ford Transit Custom Engine Overheating

Sarp · 2024-03-09T00:43:59+03:00

I bought a Transit Custom from the Kent Oto Ford dealership with 0 km on the odometer. But after just 350 km, the car began to overheat and the engine oil temperature sensor was nowhere to be found. After bringing the car to the Kar Oto Ford service center, they brushed it off as a minor issue. But the problem happened again. Right now, my new car is at Kent Oto dealership for service. This is the first time I've faced such a situation, which has led to a lot of financial and emotional stress.

Ford

Dear Customer, First of all, thank you for choosing Ford. Your notification has been received by us. A representative from the Ford Otosan Solution Center will contact you as soon as possible. Additionally, for your questions and requests, you can receive service from our representatives by calling 444 36 73 (444 FORD). We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Sincerely, Ford Otomotiv San. A.Ş. Customer Relations

Sarp

Hello, my vehicle has been waiting in the service since Friday. They said they can't proceed without your engineers. I am paying transportation fees every day. I would appreciate it if you could direct your engineers to Ford Kent Oto as soon as possible.

Sarp

"They definitely do not get in touch from Ford. Our brand new vehicle is sitting in the service center, and they say they are waiting for the engineers' convenience. It's a shame."

Sarp

"My car is still in the service center, and no one who has contacted me is offering a solution."

Sarp

Today is March 14, 2024. The vehicle has been in the service for a week, and the service officials have stated that they cannot proceed without an engineer. The large Ford company cannot bring an engineer from Bursa to Istanbul. No one is providing a solution, so stay away from this brand when it comes to commercial vehicles.