Brand Overview: First Horizon
First Horizon is a major regional financial services company providing retail and commercial banking services across the southeastern United States. Operating primarily through its subsidiary First Horizon Bank and formerly known as First Tennessee Bank, the institution is owned by First Horizon Corporation. Founded in 1864 and headquartered in Memphis, Tennessee, it has grown to become one of the prominent banking institutions in its operating region.
Contact Info
Customers can reach First Horizon customer support through the following channels:
- Customer Support Email: [email protected]
- Phone Number: 800-382-5465 (Personal Banking) or 888-382-4968 (Business Banking)
Industry and Operations
First Horizon operates within the commercial banking and financial services sector. It offers a full spectrum of personal, business, and commercial banking solutions designed to manage day-to-day finances, lending, and long-term investments.
- Personal Banking: Checking and savings accounts, certificates of deposit (CDs), debit cards, and credit cards.
- Lending and Financing: Mortgages, home equity lines of credit (HELOCs), personal loans, and auto loans.
- Business and Commercial Banking: Treasury management, commercial lending, lines of credit, and payroll solutions.
- Wealth Management: Financial planning, trust administration, and private banking services.
- Digital Services: Online banking and mobile applications for deposits, transfers, and bill management.
User Sentiment
Overall user sentiment reflects recurring dissatisfaction across various consumer platforms, with many clients expressing frustration over account fees, unhelpful customer service interactions, and difficulties surrounding fund availability and digital tools.
- Unexpected Fees: Numerous complaints center on recurring maintenance charges, incoming wire fees, overdraft penalties, and out-of-network ATM transaction costs.
- Customer Service Difficulties: Customers frequently report long wait times, unhelpful or dismissive representatives, and challenges getting complex issues escalated or resolved.
- Account Freezes and Extended Holds: Consumers cite unexpected holds placed on deposited checks and temporary restrictions placed on accounts without adequate prior notice.
- Mobile and Online Banking Glitches: Common technical issues include failed mobile check deposits, app timeout errors, and problems viewing scheduled or recurring transactions.
- Dispute and Fraud Handling: Multiple users highlight slow investigation processes and lack of communication when filing claims for unauthorized transactions or stolen cards.
Share Your Experience
If you’ve experienced issues with First Horizon, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.