Brand Overview: Fastic
Fastic is a digital health and wellness application specializing in intermittent fasting and metabolic health tracking. The service is owned and operated by Fastic GmbH, a Berlin-based company founded in 2019.
Contact Info
Email: [email protected]
Phone: +49 30 41735147
Industry and Operations
Fastic operates in the mobile health, wellness, and fitness technology industry. The platform provides tools designed to help users build sustainable eating routines and manage their weight through intermittent fasting and lifestyle tracking.
- Intermittent Fasting Timer: Tools and trackers for various fasting protocols (such as 16:8 or 14:10) with metabolic status monitoring.
- Nutrition and Calorie Tracking: AI-powered food scanning, meal logging, and recipe databases tailored to fasting windows.
- Daily Habit Monitoring: Logging tools for water intake, step counting, and sleep habits.
- Fastic Plus: A paid premium subscription offering advanced tracking, educational content, and personalized fasting and nutrition plans.
User Sentiment
While many consumers turn to Fastic for its habit-tracking features, user reviews frequently point to issues regarding recurring billing, unexpected subscription charges, and difficulties dealing with support during refund disputes.
- Unexpected Charges and Auto-Renewals: Multiple complaints center around subscriptions automatically renewing into annual charges after short trial periods without clear warning.
- Subscription Cancellation Obstacles: Users often find it confusing to locate cancellation options, particularly when signing up through the web instead of standard app store platforms.
- Refund Difficulties: Dissatisfied customers report friction when trying to claim refunds under the advertised money-back guarantees or legal withdrawal periods.
- Persistent Paywalls and Pop-Ups: Frequent complaints highlight aggressive in-app upgrade prompts and advertisements that interrupt basic app navigation.
- Customer Support Delays: Users reporting billing problems frequently mention slow response times or generic automated replies from support channels.
- App Glitches and Tracking Errors: Technical issues such as broken notifications, calendar sync errors, and food database inaccuracies are occasionally cited by users.
Share Your Experience
If you’ve experienced issues with Fastic, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.