I got charged twice by Family Locator after canceling my subscription, what should I do now?

If Family Locator charged you twice after canceling your subscription, here’s what you should do now,

• First confirm the duplicate charges;

• Verify:
– Bank statement shows 2 completed charges
– Subscription status says “Canceled”
– You received cancellation confirmation
– No family member activated another subscription

– Take screenshots of all transactions immediately

• Check where you originally subscribed;

– iPhone → Settings → Apple ID → Subscriptions
– Android → Google Play → Payments & Subscriptions
– PayPal → Automatic Payments

– Some duplicate charges happen from overlapping payment methods

• Contact Family Locator support immediately;

• Write:
– “I canceled my subscription, but I was still charged twice. Please refund the duplicate/post-cancellation charges and confirm billing is fully stopped.”

– Include:
• Account email
• Transaction dates
• Charged amounts
• Screenshots of cancellation proof

• If support refuses the refund;

Escalate the matter by submitting a complaint on Xolvie to seek wider attention.