I purchased a Fakir upright vacuum and sent it to service twice from Konya Selçuklu due to a broken latch and a noticeable loss of suction power. Although the product is within the warranty period, both service centers demanded a fee for the repair and did not stand behind the product as I expected. In both service applications, I clearly stated that the problem was the broken latch and reduced suction performance, but despite this, I was told that the repair would be chargeable. I am not satisfied with either the product or the after-sales support I have received so far. I clearly request that this unfair fee demand be cancelled and that either the product be replaced with a new one or my payment for this vacuum cleaner be fully refunded.
We bought a Tefal upright vacuum cleaner from the Vatan Bilgisayar Vialand store. About a year later, the vacuum started to lose suction power and began releasing the debris it had collected. Since the product was still under warranty, we brought it to the store to have it sent to the service center...
I purchased a Fakir Vacuum Pro electric vacuum cleaner from a Media Markt store, and just 6 months after purchase, one of the wheels broke. During the sale, I was told, “If you have any issues, we will help you,” and I was also offered an extended warranty. When the issue occurred, I handed the prod...
I purchased a Fakir Inavatör X Plus 7286 Antrasit Blue vacuum cleaner on 18.03.2024 for $282.40. For about two months, I have experienced gradually worsening battery performance issues. The vacuum turns on but shuts down almost immediately, making it impossible to use the product as intended. On 03...
I have been using the Arçelik SD 9161 upright vacuum cleaner for about 12 months, and for the past 6 months, I have experienced a significant decrease in suction power. Despite regularly cleaning the filter, the problem persisted. I then contacted the authorized service center in Ankara Etlik, where...
I bought a Fakir vacuum cleaner from BİM for ₺4,500, and now, less than 8 months later, it keeps shutting off right after I turn it on. I brought it to the service center, and to my shock, they hit me with a bill of almost ₺4,000 for a battery replacement, saying it was my fault, which seems unfair ...
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