My Apple Pencil 2nd Generation has not been connecting to or charging with my iPad Pro 11 for the past week. I first tested the device myself, then took it to the Troy authorized service center at İstinyePark in Istanbul, where further checks were done, but no solution was found. The product has now been at the service center for 4 days without resolution. The Apple Pencil is still under warranty, and since it is needed daily by a student for schoolwork, this issue is causing serious disruption. My service case number is 2509-656950. I am requesting that the faulty Apple Pencil be replaced immediately, as repair attempts have been unsuccessful and the delay is creating unnecessary hardship.
I’ve been using the 2nd generation Apple Pencil with my iPad Air 5, but now it’s stopped working. Over the summer, I didn’t use the pencil and kept it safely stored in its case to avoid any damage. Now that school has started, I took it out to use, but it won’t work. The Apple Pencil name flashes on...
I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...
On 28.11.2022, I brought my iPhone 11 / 128 GB to Troy Service in Kocaeli. I mentioned my complaints before handing over the device. My complaints are: - The phone's battery dies quickly when used or idle. - I don't charge it 3 times a day. - Phone overheats while using or charging. Less than 24 ho...
I've had recurring issues with my Apple 12 Pro Max 256GB Pacific Blue model since July 6, 2021, including screen malfunction, SIM card recognition failure, network disruptions, and random shutdowns. In the hopes of finding a solution, I sent the device to the Antalya Markantalya Troy store on June 1...
My AirPods 4 have not been charging at all for the past two months. I purchased the product from Media Markt in Kahramanmaraş and sent it to the authorized service center, where a service request was created under record number 102682069877. However, the device was returned to me marked as “repaired...
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