I received the wrong prescription glasses from Eyebuydirect, what should I do now?

If you received the wrong prescription glasses from EyeBuyDirect, contact their support team as soon as possible and request a return or replacement.

The company offers a 100% Satisfaction Guarantee, meaning you can request a replacement pair or refund if your order is incorrect or unsatisfactory.

Start the return process by signing in to your EyeBuyDirect account, opening “My Orders,” and selecting the Return Item option to submit a request.

After contacting support and receiving a return authorization, you must send the glasses back and provide the delivery confirmation number so they can process the replacement or refund.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.