Eyebuydirect delayed my glasses order for weeks, how can I get an update?

If Eyebuydirect delayed your glasses order for weeks, you can request an update by following these steps:

Check the expected delivery time first;

• Most Eyebuydirect orders arrive within 7–14 business days after the order is placed.
• Delays can happen if:
– Your prescription is complex
– Lenses require special coatings
– The glasses are still being manufactured

Track the order in your account;

• Log in to My Account → Orders
• Check the status for stages such as:
– Processing
– Lens production
– Shipped

• Take a screenshot if the order hasn’t progressed for several days

Contact Eyebuydirect customer support;

• Use live chat, phone, or email from the support page
• Provide:
– Your order number
– Order date
– Screenshot of the order status

Ask them for a production or shipping update.

Request a solution if the delay is excessive;

• Ask if they can:
– Expedite the shipment
– Provide a replacement order
– Offer a refund if the item hasn’t shipped

If Eyebuydirect continues delaying the order or stops responding, consider filing a complaint on Xolvie to seek a resolution.