I lost connection during an Evolution Gaming live game and funds vanished — who is responsible?

When you lose connection during an Evolution Gaming live game, the casino where you played is responsible because all balances, bets, and payouts are held and settled by the operator.

Evolution supplies the game stream and logs, but only the casino can adjust balances or issue refunds.

In most cases, if the bet was successfully placed before the disconnect, the round continues server-side and the result is applied automatically when you reconnect.

If funds appear missing, it’s usually due to a settled bet not yet reflected, a round marked “pending,” or a sync delay between Evolution and the casino wallet.

To resolve it, contact the casino’s support with the game name, round ID, date/time, and screenshots, and ask them to check Evolution’s game logs.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.