EsteNove-Best Hair Transplant Gave Me a Painful Procedure With Poor Service

I initially had an online consultation with a representative of this clinic, during which we scheduled a call via WhatsApp. However, the call did not happen at the agreed time but instead came two hours later. Despite this minor inconvenience, I decided to proceed with my procedure at this clinic. Upon my arrival at Istanbul Airport, I was supposed to be greeted by the clinic’s so-called “VIP Transfer.” Instead, I waited for an hour and 45 minutes before the driver finally arrived. When we reached the “5-star” hotel arranged by the clinic, I encountered yet another issue—the clinic had failed to inform the hotel that I would be accompanied by a companion. This led to delays in check-in and additional fees, which I had to cover myself. Furthermore, the hotel was in a deplorable state—dirty rooms, clogged drains, old and torn bedsheets, and an extremely rude staff. During my flight, I received a message from the clinic stating that a nurse would come to the hotel at 9:00 PM to collect a blood sample for pre-operative tests. With about 3–4 hours to spare, I decided to go out for dinner. However, I then received multiple aggressive calls, shouting at me for not being in the hotel while the nurse was allegedly waiting. In a rush, I returned to the hotel—only to find out that the nurse had already left. The transfer to the clinic arrived on time, but the vehicle was in such poor condition that I felt I could fall out at any moment. After a 15–20 minute drive, I arrived at the clinic, only to wait another 20 minutes outside before anyone came to greet me. From the very beginning, the clinic’s priorities were clear—before anything else, I was required to make an immediate payment. Following this, I was asked to sign a waiver allowing them to take and use my photos. Then came the surgery. The so-called “painless” local anesthesia felt more like someone was chiseling into my skull with a hammer. To make matters worse, the doctor performing the procedure was not the one I had originally agreed to. The person conducting the surgery was incredibly arrogant and dismissive, showing clear signs of reluctance and disinterest. Throughout the procedure, I was trembling—whether from the cold or the anesthesia, I am still unsure—but he showed no concern. Shockingly, the surgery was performed with an open window in the room! As the procedure neared its end, I was beginning to fall asleep when the “doctor” started pulling on my ears to reposition me.