eSIM Booking Romania eSIM Installation Failed

I recently purchased an eSIM package for Romania through eSIM Booking. I paid approximately $20 by credit card. However, after completing the purchase, I experienced significant problems when trying to install the eSIM on my iPhone 13.

For installation support, I was directed to a WhatsApp support channel that only provided a few general instructional videos. Despite following those videos, I was still unable to complete the installation. Even though I repeatedly explained that the installation was not working and that I could not establish a connection, the WhatsApp support team eventually told me, “All the videos we can send have already been sent, and there is nothing else we can do,” and stopped assisting me entirely.

On December 22, 2025, I specifically explained that I was traveling to Romania the following morning and urgently needed the eSIM to work. Despite this, I was not offered any alternative support channel, such as assistance from a technical team, email support, or live chat. I then tried contacting the info and support email addresses, but I received an error indicating that my emails to the support address could not be delivered, and I received no response through that channel either.

I was left completely without support while trying to activate a service I had already paid for, and because I could not use the eSIM, I experienced significant inconvenience before my trip. I am requesting a full refund of the amount I paid. I also ask that the installation and customer support processes be urgently reviewed and improved to prevent other customers from experiencing similar problems.