Brand Overview: Elevate Styles
Elevate Styles is an online beauty retailer that specializes in hair products, wigs, and related beauty supplies. Operating under Elevate Style Corp. and founded by Minyee Ji in 2010, the company is headquartered in Atlantic City, New Jersey.
Contact Info
Customer Support Email: [email protected]
Phone / Text Support: (609) 403-0231 or (888) 676-2226
Industry and Operations
Elevate Styles operates in the e-commerce beauty and personal care industry as a direct-to-consumer retailer, supplying products tailored to consumers and professional stylists.
- Wigs: A wide selection of lace front, glueless, headband, human hair, and synthetic wigs across multiple brands.
- Hair Extensions: Weaves, bundles, clip-ins, and various braiding hair textures.
- Hairpieces and Closures: Frontals, closures, and ponytail pieces.
- Hair Care and Accessories: Wig caps, adhesives, styling products, bonnets, and styling tools.
- Fulfillment: Domestic and international shipping services with tracking and parcel protection options.
User Sentiment
Consumer reviews regarding Elevate Styles present notable dissatisfaction regarding order accuracy, return terms, and support communication.
- Fulfillment and Order Errors: Shoppers frequently report receiving incorrect items, including the wrong hair color, texture, or style, as well as missing items from multi-pack purchases.
- Restocking Fees and Return Conditions: Users express frustration over strict return terms, such as a 25% restocking fee and return shipping costs, even when attempting to send back incorrect or defective orders.
- Customer Service Responsiveness: Multiple complaints cite slow response times, difficult communication, and unhelpful support interactions when trying to resolve order issues or obtain return authorizations.
- Shipping Delays: Customers note extended processing and delivery windows that exceed stated timeframes.
- Product Quality Discrepancies: Some buyers complain that items received did not match product photos or descriptions advertised on the website.
Share Your Experience
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